IMPORTANT — PLEASE READ CAREFULLY
These Terms form a binding agreement between you and DING. They set out what you can expect from us, what we expect from you, and what happens when something goes wrong.
Section 22 of the Consumer Protection Act 68 of 2008 requires these Terms to be in plain and understandable language. We have written them that way.
Some clauses limit our liability, place risk on you, or allow us to suspend or close your account. Section 49 of the Consumer Protection Act requires that such clauses be brought to your attention before you agree. Those clauses appear in bold throughout, and the most important are collected in clause 1.3 below. Please read them carefully.
If you do not agree to these Terms, do not use DING.
1. THIS AGREEMENT
1.1 Who we are
DING is a food delivery platform operating in South Africa. It is operated by the entity below, a subsidiary of JUST IDENTIFICATION SYSTEMS (registration number 2000/063841/23).
Legal entity: JUST IDENTIFICATION SYSTEMS
Registration number: 2000/063841/23
Registered address: 7 Sugnet Lane, Lonehill, Sandton, Gauteng, 2191
Support email: dingappsupport@gmail.com
VAT number: 4400190734
In these Terms, “DING”, “we”, “us” and “our” mean the entity above. “You” and “your” mean the person using the DING app.
Section 43 of the Electronic Communications and Transactions Act 25 of 2002 requires a supplier offering goods or services electronically to make certain information available. The details above, together with clauses 5, 6, 9 and 20, are provided for that purpose.
1.2 Accepting these Terms
You accept these Terms when you create a DING account, and each time you place an order.
You must be 18 or older to hold a DING account or place an order. We ask for your date of birth at registration and do not permit accounts for anyone under 18.
These Terms must be read together with our Privacy Policy, which explains how we handle your personal information. Where you download the app from the Apple App Store or Google Play, the terms of that store also apply to your use of the app.
1.3 Clauses that limit your rights
The following clauses limit our liability, place risk on you, or allow us to act against your account. They are set out in full in the clauses referenced, and are highlighted here as section 49 of the Consumer Protection Act requires:
- Clause 2.2 — DING’s role, and who is responsible for the food itself
- Clause 4.5 — allergies, and why DING is not suitable for some customers
- Clause 4A — food safety, hygiene and transport responsibilities
- Clause 7.3 — the delivery PIN as proof of delivery
- Clause 7.4 — what happens if you are not there to receive your order
- Clause 8 — when you can cancel, and when you cannot
- Clause 9 — refunds, and the limits on them
- Clause 13 — limitation of our liability, including the cap in clause 13.4
- Clause 14 — your indemnity to us
- Clause 15 — suspension and closure of your account
Nothing in these Terms limits any right you have under the Consumer Protection Act that cannot lawfully be limited.
1.4 Reading these Terms
Headings are for convenience and do not affect meaning. Where we give an example, it is an illustration and not a limit. “Business day” means a day other than a Saturday, Sunday or South African public holiday.
2. THE DING SERVICE
2.1 What DING does
DING is a platform that lets you browse participating restaurants and food businesses (“Merchants”), place an order, pay for it, and have it delivered to you by a DING driver.
DING is available as a mobile application on iOS and Android. Ordering is only possible through the app. There is no web, telephone or messaging-based ordering.
2.2 DING’s role
DING sells food on behalf of the Merchant. We act as the Merchant’s agent.
This means:
- Your contract for the food is with the Merchant, not with DING. The Merchant prepares the food and is the seller of it.
- Your contract for the delivery is with DING. We provide the platform, we take payment on the Merchant’s behalf, and our own employed drivers bring your order to you.
- The Merchant is identified in the app before you order, and appears on your order confirmation and receipt.
We are responsible for the delivery service, for the operation of the app, and for the conduct of our drivers. We do not prepare food and do not control Merchant kitchens.
This does not leave you without recourse. Clause 10 sets out your rights under the Consumer Protection Act and how we handle complaints about food, including where the fault lies with the Merchant.
2.3 Availability
We aim to keep the app available, but we do not promise uninterrupted service. The app may be unavailable during maintenance, or because of faults, network problems or events outside our control.
Merchant availability, delivery areas and delivery times vary and may change without notice. The delivery area we currently serve is shown in the app; if your address is outside it, you will not be able to place an order.
2.4 What DING does not sell
We do not sell or deliver alcohol, tobacco, vaping products or any other age-restricted goods, and Merchants may not list them on DING. If an age-restricted item appears in a listing, it is a listing error and we may cancel the order under clause 5.4.
3. YOUR ACCOUNT
3.1 Registration
To use DING you must create an account and provide accurate information. You must keep it up to date. Providing false information — including a false date of birth — is a breach of these Terms.
3.2 Keeping your account secure
You are responsible for your account and for anything done through it. Keep your login details private, do not share your account, and tell us immediately if you think someone else has accessed it.
You are responsible for orders placed through your account, unless you have told us it was compromised and the order was placed after you told us.
3.3 One account
You may hold one account. We may close duplicate accounts, and accounts created to abuse promotions, vouchers or refunds.
3.4 Inactive accounts
If you do not use your account for 24 months, we may close it. We will email you before we do. Our Privacy Policy explains what happens to your information when an account is closed.
4. PLACING AN ORDER
4.1 How an order works
1. You select items from a Merchant, check the order summary, and place the order in the app.
2. Your order is an offer to buy. At this point your payment method is authorised for the order total, but you are not yet charged.
3. The Merchant reviews the order. The order is accepted, and a contract comes into existence, when the Merchant accepts it and you receive an “Order accepted” confirmation in the app. Your payment is taken at that moment.
4. Until acceptance, either the Merchant or DING may decline the order, and you may cancel it (see clause 8.1).
4.2 When an order may be declined
An order may be declined if the Merchant is closed, at capacity, or out of stock; if no driver is available; if the delivery address falls outside the delivery area; if payment authorisation fails; if we suspect fraud or abuse; or if there is an obvious pricing or listing error. If your order is declined, you are not charged.
4.3 Accuracy of your order
Before you place an order, the app shows you a summary of the items, the delivery address, your delivery instructions and the total. Please check it carefully.
We are not responsible for a delivery to an incorrect address that you supplied.
4.4 Changing an order
Once the Merchant has accepted your order, it cannot be changed. If you need to change items or the address before acceptance, cancel the order under clause 8.1 and place a new one.
4.5 Special requests and allergies — please read carefully
You may add notes to an order. A special request is passed to the Merchant but is not guaranteed.
DING does not provide allergen information, and the app does not show which allergens a dish contains. Menu descriptions come from the Merchant and are not allergen declarations. DING does not prepare food, does not inspect kitchens, and cannot tell you what a dish contains. Cross-contamination is possible in any kitchen.
If you have a food allergy or intolerance that could cause a serious reaction, DING is not a suitable way for you to order food. Do not rely on a note added to an order: it is passed to the Merchant as a courtesy, it is not read by DING, and it is not a guarantee that the dish will be prepared without the allergen. Merchant contact details are available in the app if you wish to ask the Merchant directly before ordering, but we cannot confirm what a Merchant tells you.
Nothing in this clause limits a Merchant’s or our liability under section 61 of the Consumer Protection Act.
4A. Food safety, hygiene and transport
DING’s drivers collect sealed orders from Merchants and transport them in DING-owned vehicles. Under Regulation R638 of 22 June 2018 (Regulations Governing General Hygiene Requirements for Food Premises, the Transport of Food and Related Matters), made under the Foodstuffs, Cosmetics and Disinfectants Act 54 of 1972, a vehicle used to handle or transport food is itself a food premises.
DING therefore maintains hygiene standards for its vehicles and trains its employed drivers in personal hygiene, contamination prevention and safe handling of food during transport.
Merchants remain solely responsible for preparing food in accordance with R638, for holding a valid Certificate of Acceptability for their premises, and for packaging and sealing the order so that the food is protected from contamination, spillage, temperature abuse and cross-contamination during transport. DING does not re-package, open or inspect sealed containers.
Where an order arrives in a condition that makes it unfit to eat because of a failure in packaging, sealing or Merchant hygiene or preparation, the Merchant is the primary supplier and clauses 9 and 10 apply. Where the failure is attributable to DING’s transport hygiene or driver conduct, DING will refund or replace in accordance with clause 9.
DING does not guarantee specific temperatures or that food will remain at serving temperature. Delivery times shown in the app are estimates only. Extreme weather, load-shedding, traffic, Merchant delays or events outside our reasonable control may affect quality. Nothing in this clause limits rights under CPA sections 55, 56 or 61.
5. PRICES AND FEES
5.1 What you pay
You pay the menu price of the food you order, and nothing more. DING does not charge a delivery fee, a service fee, a small-order fee, or any other charge on top of the food. Our drivers are our employees and are paid a salary by us, so there is no charge to you for delivery and no tipping on the platform. There is no minimum order value. The total shown at checkout before you confirm is the total you pay.
5.2 Menu prices
Menu prices are set by the Merchant and may change without notice. Prices on DING may differ from prices in the Merchant’s own restaurant. The price you pay is the price shown when you place the order, not any later price.
5.3 VAT
DING is registered for VAT. Our VAT number is 4400190734. All prices shown in the app include VAT where VAT applies, as section 65 of the Value-Added Tax Act 89 of 1991 requires.
5.4 Pricing and listing errors
Where an item is listed at an obviously incorrect price, or is an item that may not be sold on DING, we may decline or cancel the order and release or refund your payment in full, even after acceptance. We will tell you if this happens.
6. PAYMENT
6.1 How you pay
Payment is processed through Stitch, our payment provider, using a payment system that meets the security standards applicable to card payments. We do not receive or store your full card details. You can pay by card, instant EFT, Apple Pay or Google Pay. We do not accept cash, and we do not offer payment on delivery.
6.2 When you are charged
When you place an order, your payment method is authorised for the order total. The payment is taken when the Merchant accepts your order. If the order is declined or cancelled before acceptance, the payment is not taken and the authorisation is released.
6.3 Vouchers and promotions
We may offer vouchers, discount codes and promotional credit from time to time. A voucher is valid for 12 months from the date it is issued to you, unless it states a different period.
Vouchers have no cash value, cannot be exchanged for cash, and are forfeited if your account is closed. We may withdraw a promotion, or decline or reverse a voucher, where it has been obtained or used fraudulently, or where accounts have been created to exploit it — see clause 3.3.
6.4 Payment to us as agent
Because we sell on the Merchant’s behalf, payment to DING discharges your obligation to the Merchant. Once you have paid us for an order, you owe the Merchant nothing further for it.
6.5 Failed or reversed payment
If payment authorisation fails, we will not accept the order. If a payment is reversed after an order has been delivered — for example through a chargeback with your bank — we may suspend your account until the amount is settled, and we may recover the amount from you.
7. DELIVERY
7.1 Delivery times
Delivery times shown in the app are estimates, based on preparation time, distance and traffic. They are not guarantees. Delivery may be delayed by weather, traffic, load-shedding, Merchant delays or events outside our control.
7.2 Delivery address
You must give a complete and accurate address, including complex, unit, building and access details. Where a driver cannot reach you because of inaccurate or incomplete address details, clause 7.4 applies.
7.3 The delivery PIN
We use a temporary delivery verification PIN to confirm your order reaches the right person. Your PIN is shown in the app. Give it to the driver when they arrive, and the driver enters it to complete the delivery.
PIN verification is our proof of delivery. Where a valid PIN has been entered, we will treat the order as handed over and risk in the food passes to you at that point.
Please do not share your PIN with anyone other than the driver delivering your order. If you cannot access your PIN, contact our support team. Once we have verified your identity through the telephone number linked to your account, we will confirm the PIN to the driver.
7.4 If you are not available
Your order is only handed over against your delivery PIN. Our drivers do not leave orders unattended.
You can follow your order in the app. When the driver arrives we will send you a push notification, and the driver will call you on the number linked to your account.
The driver will wait up to 10 minutes from the time they arrive.
If you have not come to collect your order and given the driver your PIN within that time, the delivery will be treated as failed and your order will not be delivered. The food has been prepared, it cannot be resold, and the driver must move on to other deliveries. We do not offer redelivery of a failed order.
Where a delivery fails because you were not available, not contactable, or gave inaccurate address details, you are not entitled to a refund. We will still look at what happened. If the failure was outside your control — for example the driver went to the wrong address, arrived far outside the estimated time, or did not contact you — we will refund you in full.
7.5 Someone else receiving your order
If another person at your address accepts the order and provides the PIN, we will treat the order as properly delivered.
7.6 Delivery only
DING is a delivery service. We do not offer customer collection from Merchants.
7.7 Driver safety
Our drivers may decline to enter a property, or to complete a delivery, where they reasonably believe their safety is at risk. Where that happens, we will contact you to arrange handover at the nearest safe point, and clause 7.4 applies if handover cannot take place.
8. CANCELLING AN ORDER
8.1 Cancelling before the Merchant accepts
You may cancel an order in the app at any time before the Merchant accepts it. Your payment is not taken, and the authorisation on your payment method is released.
8.2 No cancellation after acceptance
Once the Merchant has accepted your order, you cannot cancel it. Payment is taken at acceptance, the Merchant begins preparing your food immediately, and prepared food cannot be resold.
8.3 Cooling-off rights
Two cooling-off provisions exist in South African law, and neither generally applies to a food order: Section 44 of the Electronic Communications and Transactions Act is excluded for perishable foodstuffs (section 42(2)(f)); Section 16 of the Consumer Protection Act applies only to direct marketing, which an order placed in the app is not.
8.4 Cancellation by us
We may cancel an order where the Merchant cannot fulfil it, no driver is available, payment fails, we suspect fraud, delivery is not possible, or clause 5.4 applies. Where we cancel, you will be refunded in full.
9. REFUNDS
9.1 When we refund
We will refund you in full where your order does not arrive, or where we cancel it under clause 8.4 or 5.4.
We will consider a refund where your order arrives materially incomplete; arrives in a condition that makes it unfit to eat; or is materially different from what you ordered. Where only some items are affected, we will refund the price of those items or, if you prefer and the Merchant is able, arrange a replacement. Where the whole order is affected, we will refund in full.
9.2 How to claim
Contact us through the in-app support system or by email at dingappsupport@gmail.com.
Please tell us within 7 days of the delivery (or of the time the order should have been delivered). This does not affect your rights under the Consumer Protection Act, but the sooner you tell us the easier it is to establish what happened.
9.3 How refunds are paid
Where we approve a refund, it is paid by EFT to a South African bank account in your name that you provide to us. Refunds take 2 to 5 business days to reach you once we have your details.
9.4 Limits
We may decline a refund where the information given is insufficient; where an order is claimed not to have arrived but a valid PIN was entered; or where an account shows a pattern of repeated refund claims that suggests abuse. Where a delivery failed because you did not collect your order within the period in clause 7.4, that clause applies.
Nothing in this clause limits your rights under the Consumer Protection Act.
10. FOOD QUALITY AND YOUR CONSUMER RIGHTS
10.1 Your statutory rights
The Consumer Protection Act gives you rights that these Terms cannot take away, including sections 54, 55, 56 and 61.
10.2 Complaints about food
Contact us first. Even though your contract for the food is with the Merchant, we do not send you away to deal with the restaurant yourself. If there is a problem with the food, tell us through the app. We will investigate, raise it with the Merchant, and where clause 9 applies we will refund or replace.
Where a claim relates to the food itself rather than the delivery, the Merchant is the supplier of those goods. That does not remove your rights under the Consumer Protection Act, and it does not prevent us from resolving your complaint.
10.3 Illness or injury
If you believe food ordered through DING has made you ill, please tell us as soon as possible. We will record the report, raise it with the Merchant, and assist you with any information you need to pursue a claim.
10.4 Food images
Images of dishes in the app are supplied by Merchants and are for illustration. The dish you receive may not look identical.
11. HOW YOU MAY USE DING
11.1 Acceptable use
You agree to use DING lawfully and in good faith, and to give accurate information.
11.2 You must not
- place orders you do not intend to pay for or receive; use false details or another person’s payment method without permission; abuse promotions, vouchers or refunds; attempt to interfere with, reverse engineer, scrape or overload the app; or use DING to break the law.
11.3 Treatment of drivers and Merchant staff
Our drivers are our employees, and Merchant staff are people doing their jobs. You must not abuse, threaten, harass, discriminate against or behave violently towards a driver or Merchant staff member.
We take this seriously. Abuse of a driver or Merchant staff member may result in immediate closure of your account, and we may report conduct to the police.
11.4 Driver contact details
Drivers receive your name, telephone number and address in order to deliver your order. They are bound to use that information only for the delivery. If a driver contacts you for any unrelated reason, please report it to us.
12. THE APP AND OUR CONTENT
The DING app, the DING name and logo, and the content we create are owned by us or licensed to us. You may use the app for ordering food.
You may not copy, modify, distribute, sell, or create derivative works from it.
Menu content, images and descriptions are supplied by Merchants and remain theirs.
13. LIABILITY
Please read this clause carefully. It limits what we are liable for.
13.1 What we do not exclude
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; gross negligence (section 51(1)(c)(i) of the CPA); liability under section 61 of the CPA for harm caused by unsafe goods or a product defect; or any other liability that cannot lawfully be excluded.
13.2 What we are liable for
We are liable for our delivery service and the operation of our app, to the extent required by law.
13.3 What we are not liable for
Subject to clause 13.1, we are not liable for: loss caused by inaccurate address or delivery details you supplied; delay or failure caused by weather, traffic, load-shedding, network failure, strikes, civil unrest, or other events outside our reasonable control; the acts or omissions of a Merchant in preparing, packaging or sealing food; any failure of a Merchant to hold a valid Certificate of Acceptability or to comply with Regulation R638 in respect of its own premises; or indirect or consequential loss, or loss of profit, business or opportunity.
13.4 Cap on liability
Subject to clause 13.1, our total liability to you arising from any one order — whether in contract, delict or otherwise — is limited to the total amount you paid for that order.
13.5 Allocation of primary responsibility
- DING is primarily responsible for platform operation, payment collection as agent, driver employment and conduct, vehicle hygiene during transport, and delivery logistics.
- Merchants are primarily responsible for food preparation, quality, safety, allergen information, packaging and sealing, and compliance with R638 at their premises.
- Drivers (as DING employees) are responsible for safe driving under the National Road Traffic Act 93 of 1996, personal hygiene, and correct handling of food during transport.
- Customers are responsible for accurate address details, availability for delivery, and self-management of serious allergies.
14. YOUR INDEMNITY
You agree to indemnify us against any claim, loss or cost we suffer arising from your breach of these Terms, your unlawful use of DING, or your abuse of a driver or Merchant staff member.
15. SUSPENSION AND CLOSURE
15.1 Closing your own account
You may close your account at any time through the in-app support system. Closure does not affect orders already placed or amounts already owing, and any unused vouchers or promotional credit are forfeited.
15.2 Suspension or closure by us
We may suspend or close your account where you breach these Terms; where we reasonably suspect fraud, abuse of promotions or refunds, or unlawful use; where a payment has been reversed and not settled; where you abuse a driver or Merchant staff member; or where required by law. Where practical we will tell you and give you an opportunity to respond, unless doing so would prejudice an investigation or the safety of another person.
15.3 Effect of closure
Closure ends your right to use DING. Our Privacy Policy explains what information we retain afterwards and why.
16. CHANGES TO THESE TERMS
We may change these Terms when our service, technology, business practices or legal obligations change.
Where a change is material, we will bring it to your attention at least 14 days before it takes effect, through the app or another channel we use to contact you. Continuing to use DING after that means you accept the changed Terms. If you do not agree, you may close your account.
17. COMMUNICATIONS
We will contact you about your orders and account by email, SMS, telephone and push notification.
These are operational messages and you cannot opt out of all of them while you have an active account and live orders.
Marketing is separate. We do not currently send marketing communications. If we do, we will obtain your consent where the law requires it, and every marketing message will include a way to opt out.
18. COMPLAINTS AND DISPUTES
18.1 Talk to us first
Please contact our support team through the app or by email at dingappsupport@gmail.com. Most problems are resolved quickly.
18.2 If we cannot resolve it
If we cannot resolve your complaint, you may refer it to the Consumer Goods and Services Ombud, the National Consumer Commission, or the National Consumer Tribunal. Nothing prevents you from approaching a court, or the Information Regulator in relation to personal information.
18.3 Small claims
Nothing in these Terms prevents you from using the Small Claims Court where your claim falls within its limits.
19. GENERAL
19.1 Governing law
These Terms are governed by the laws of the Republic of South Africa.
19.2 Jurisdiction
You may bring proceedings in any court with jurisdiction.
We consent to the jurisdiction of the Magistrates’ Court in respect of any claim we bring against you, even where the amount exceeds that court’s normal limit, in terms of section 45 of the Magistrates’ Courts Act 32 of 1944.
19.3 Severability
If any clause is found unlawful or unenforceable, the rest of these Terms continue to apply.
19.4 No waiver
If we do not enforce a term, that does not mean we give up the right to do so later.
19.5 Cession
We may cede or assign our rights under these Terms. You may not transfer your account or your rights without our written consent.
19.6 Whole agreement
These Terms, together with our Privacy Policy, are the whole agreement between you and DING regarding your use of the platform.
19.7 Electronic agreement
These Terms are concluded electronically. In terms of the Electronic Communications and Transactions Act, an agreement is not without legal force merely because it was concluded electronically. You can save or print a copy of these Terms from the app at any time.
20. CONTACT US
DING
A subsidiary of JUST IDENTIFICATION SYSTEMS (registration number 2000/063841/23)
Legal entity: JUST IDENTIFICATION SYSTEMS
Registration number: 2000/063841/23
Registered address: 7 Sugnet Lane, Lonehill, Sandton, Gauteng, 2191
VAT number: 4400190734
Support: in-app support, or dingappsupport@gmail.com
Privacy contact: dingappsupport@gmail.com
Information Officer: Adam Ismail
Deputy Information Officer: Scott Kilmister
Version: 1.0
Effective date: 23 September 2026
Last updated: 23 September 2026